Privacy Policy

Introduction

Community Charity Lottery ("we", "our", or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you participate in our charitable lottery programs or visit our website.

This policy complies with Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA), and is effective as of January 1, 2026.

Information We Collect

Personal Information

We may collect the following types of personal information:

• Name and contact information (email, phone number, mailing address)
• Date of birth (for age verification purposes)
• Government-issued identification details (for prize verification)
• Ticket purchase and transaction information
• Communication preferences and history

Technical Information

When you visit our website, we automatically collect:

• IP address and location information
• Browser type and version
• Operating system
• Pages visited and time spent on our site
• Referring website information

How We Use Your Information

We use your personal information for the following purposes:

Program Administration

• Processing ticket purchases and managing campaign participation
• Conducting draws and verifying winners
• Distributing prizes and managing prize claims
• Ensuring compliance with age and eligibility requirements

Communication

• Sending campaign updates and draw notifications
• Responding to inquiries and providing customer support
• Sending important program information and policy updates
• Providing information about future charitable initiatives

Legal and Regulatory Compliance

• Complying with lottery regulations and licensing requirements
• Preventing fraud and ensuring program integrity
• Maintaining accurate records for auditing purposes
• Responding to legal requests and regulatory inquiries

Website Improvement

• Analyzing website usage and improving user experience
• Ensuring website security and preventing unauthorized access
• Troubleshooting technical issues

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our programs, including:

• Payment processors for ticket purchases
• Independent auditors and accountants
• Legal and regulatory compliance consultants
• Technology service providers for website and system maintenance

Legal Requirements

We may disclose information when required by law, including:

• Responding to court orders, subpoenas, or legal processes
• Complying with regulatory requirements and licensing authorities
• Protecting our rights, property, or safety
• Investigating potential violations of our terms or policies

Winner Announcements

When you win a prize, we may publicly announce limited information including your first name and city/province for transparency purposes, as required by lottery regulations.

Data Security

We implement appropriate technical, administrative, and physical security measures to protect your personal information:

• Encryption of sensitive data in transit and at rest
• Secure server infrastructure with regular security updates
• Limited access to personal information on a need-to-know basis
• Regular security audits and vulnerability assessments
• Employee training on privacy and security practices
• Incident response procedures for potential breaches

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your information using industry-standard practices.

Cookies and Tracking Technologies

What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us provide a better user experience and understand how our website is used.

Types of Cookies We Use

• Essential Cookies: Required for website functionality and security
• Analytics Cookies: Help us understand website usage and improve performance
• Functional Cookies: Remember your preferences and settings

Managing Cookies

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality. Our website does not use cookies for advertising or tracking across other websites.

Your Rights and Choices

Under Canadian privacy law, you have several rights regarding your personal information:

• Access: Request a copy of your personal information we hold
• Correction: Request corrections to inaccurate or incomplete information
• Deletion: Request deletion of your information (subject to legal requirements)
• Portability: Request transfer of your information in a structured format
• Objection: Object to certain processing activities
• Withdraw Consent: Withdraw consent for optional processing activities

To exercise these rights, please contact us using the information provided in our Contact section.

International Data Transfers

Your information is primarily stored and processed in Canada. If we transfer data outside Canada, we ensure appropriate safeguards are in place to protect your information in accordance with Canadian privacy laws and international standards.

Children's Privacy

Our programs are restricted to participants 18 years of age and older. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete such information.

Retention of Information

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods vary depending on the type of information and applicable legal requirements.

Generally, we retain:

• Ticket purchase records for 7 years (regulatory requirement)
• Winner information for 7 years (transparency and audit purposes)
• Contact information until you unsubscribe or request deletion
• Website analytics data for 2 years

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website and updating the effective date.

Your continued participation in our programs or use of our website after changes become effective constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

We will respond to privacy inquiries within 30 days as required by Canadian privacy law.